I LOVE you and your products. I never got it. I DID receive the incense sticks, which I enjoy greatly :) The sticks burn for several hours and are of the absolute best quality, filling my home with the greatest of aromas. I will ALWAYS use you for these fine products. If it was shipped in a different package, I may have not received it yet. Otherwise, I'll just order another one. I don't want any refund - I love you all and wish you the greatest success, happiness and blessings! Andrew M.